Warranty

WARRANTY INFORMATION

All our measurement tools are carefully checked and tested to our precise quality assurance standards. 

We offer a warranty in accordance with the following conditions: 

​

1. Our warranty provides the correction of deficiencies to the tool once verified by a Spot-on Global Group Ltd approved service centre that the deficiencies were caused by a manufacturing fault within the warranty period.
    
2. The standard warranty period is 3 years from the date of purchase. The warranty period can be extended to 7 years upon registration of the tool within 30 days of purchase.
    
3. The warranty does not cover: 
   a)  Calibrations and components that are subject to wear and tear. 
   b)  Defects in the tool caused by non-compliance with the operation instructions, improper use, abnormal environmental conditions, inappropriate operating conditions or insufficient maintenance. 
   c)  Defects caused by using accessories or spare parts other than Spot-on approved parts.
   d)  Services or repairs carried out by non-authorised persons.
    
4. Defects recognised by Spot-on Global Group Ltd as being covered by the warranty shall be corrected either by repair or replacement of the tool. Retained tools for which a replacement has been made shall become the property of Spot-on Global Group Ltd.
    
5. The warranty claim must be lodged within the warranty period. This requires the complete tool with the original sales receipt containing the purchase date and place of purchase. Partial or disassembled tools cannot be submitted for a warranty claim.
    
6. Services provided under warranty do not lengthen or renew the warranty of the tool.

​

3 YEAR STANDARD WARRANTY PERIOD

 

1. The warranty period for your tool is 3 years from the date of purchase
    
2. The warranty period for batteries, battery packs and chargers is 1 year from the date of purchase.
    
3. Calibrations are not covered under warranty as they are deemed wear and tear.
    
4. All products have a standard warranty period, you do not have to register your products to obtain the standard warranty period.
    
5. To claim under this warranty, the date of purchase of the tool must be documented by an invoice/receipt.

​

 

7 YEAR EXTENDED WARRANTY PERIOD

 

1. The extended warranty is available on selected tools only.
    
2. You may extend the warranty period for your tool (laser level, optical level or laser distance measurer) to 7 years from the date of purchase. Accessories are excluded from the warranty extension and remain at the 3 year warranty period.
    
3. The warranty period for batteries, battery packs and chargers is 1 year from the date of purchase.
    
4. Calibrations are not covered under warranty as they are deemed wear and tear.
    
5. To obtain the extended warranty, the registration process must be completed within 30 days from the date of purchase.
    
6. Failure to register your product online and/or submission of a valid invoice/receipt will void the warranty extension.
    
7. Please ensure ALL information submitted/uploaded is correct.
    
8. Extended warranty is ONLY available via online registration, offline (mailing in of warranty registration) will not be accepted.

 

 

 

 

 

Goblin Tools

 

WARRANTY INFORMATION

All our measurement tools are carefully checked and tested to our precise quality assurance standards. 

We offer a warranty in accordance with the following conditions: 

​

1. Our warranty provides the correction of deficiencies to the tool once verified by a Spot-on Global Group Ltd approved service centre that the deficiencies were caused by a manufacturing fault within the warranty period.
    
2. The standard warranty period is 4 years from the date of purchase. The warranty period can be extended to 8 years upon registration of the tool within 30 days of purchase.
    
3. The warranty does not cover: 
   a)  Calibrations and components that are subject to wear and tear. 
   b)  Defects in the tool caused by non-compliance with the operation instructions, improper use, abnormal environmental conditions, inappropriate operating conditions or insufficient maintenance. 
   c)  Defects caused by using accessories or spare parts other than Spot-on Global Group Ltd approved parts.
   d)  Services or repairs carried out by non-authorised persons.
    
4. Defects recognised by Spot-on Global Group Ltd as being covered by the warranty shall be corrected either by repair or replacement of the tool. Retained tools for which a replacement has been made shall become the property of Spot-on.
    
5. The warranty claim must be lodged within the warranty period. This requires the complete tool with the original sales receipt containing the purchase date and place of purchase. Partial or disassembled tools cannot be submitted for a warranty claim.
    
6. Services provided under warranty do not lengthen or renew the warranty of the tool.

​

4 YEAR STANDARD WARRANTY PERIOD

 

1. The warranty period for your tool is 4 years from the date of purchase
    
2. The warranty period for batteries, battery packs and chargers is 1 year from the date of purchase.
    
3. Calibrations are not covered under warranty as they are deemed wear and tear.
    
4. All products have a standard warranty period, you do not have to register your products to obtain the standard warranty period.
    
5. To claim under this warranty, the date of purchase of the tool must be documented by an invoice/receipt.

​

 

8 YEAR EXTENDED WARRANTY PERIOD

 

1. The extended warranty is available on selected tools only.
    
2. You may extend the warranty period for your tool (laser level, optical level or laser distance measurer) to 8 years from the date of purchase. Accessories are excluded from the warranty extension and remain at the 4 year warranty period.
    
3. The warranty period for batteries, battery packs and chargers is 1 year from the date of purchase.
    
4. Calibrations are not covered under warranty as they are deemed wear and tear.
    
5. To obtain the extended warranty, the registration process must be completed within 30 days from the date of purchase.
    
6. Failure to register your product online and/or submission of a valid invoice/receipt will void the warranty extension.
    
7. Please ensure ALL information submitted/uploaded is correct.
    
8. Extended warranty is ONLY available via online registration, offline (mailing in of warranty registration) will not be accepted.